GCG SVP, Operations, Brian Burke, kicks off his 2018 author series for Contact Center Pipeline with an article focused on how contact managers can define, manage and evaluate a positive contact center culture in which the company’s values permeate operations and directly benefit customers.
GCG is pleased to receive Restructuring Deal of the year in the $1-$5 billion category of M&A Advisor’s 12th Annual Turnaround Awards for our work on the chapter 11 restructuring of Samson Resources. GCG worked hand-in-hand with debtors’ counsel, and their financial advisors, on all aspects of the case administration in which we provided end-to-end services as the claims and noticing agent, administrative advisor and distribution agent.
Above & Beyond: GCG® Restructuring Information Management Named 2017 Turnaround Product/Service of the Year
GCG celebrates a second year in a row as Turnaround Product/Service of the Year. M&A Advisor recognizes GCG’s collaborative and innovative approach to finding cost-efficient solutions during the chapter 11 restructuring of Samson Resources, including a key role in developing and streamlining a smooth solicitation process and the creation of a secure and interactive online balloting portal for creditors.
GCG SVP, Operations, Brian Burke, authored his fifth in a five-part series of articles for Contact Center Pipeline in 2017. This installment focuses on a collection of emerging trends that have the potential to significantly impact contact center operations, along with key considerations for evaluating their benefit and long-term viability.
Shandarese Garr, SVP of Communications at GCG, has been recognized by Profiles in Diversity Journal® as a 2018 Diversity Leader.
GCG SVP, Operations, authored the fourth in his five-part series of articles for Contact Center Pipeline. His fourth instalment focuses on best practices for a systematic approach that incorporates high-impact training modules to create a learning experience that prepares contact center new-hires for success. “Make learning a part of the company’s DNA by affording employees new learning experiences and looking for opportunities to teach someone something new every day,” says Burke.
The New York Law Journal named GCG the Best Claims Administrator in New York for 2017 and featured GCG among their Best of 2017 Hall of Fame in honor of our long-running placement among the top-ranked administrators.
GCG Chief Information Officer, Janet Brown, and Senior Vice President, Angela Ferrante, are featured as 2017 Women Worth Watching in Profiles in Diversity Journal. Brown and Ferrante are among a distinguished and highly selective group of global female leaders who are changing our workplaces and our world with their commitment to drive our culture of excellence through business strategy, cutting-edge technology, and operational efficiency.
GCG SVP, Operations, Brian Burke, authored his third in a five-part series of articles for Contact Center Pipeline. This installment focuses on best practices for preparing contact center operations to respond quickly when business and client needs change.
GCG Announces Integration with Canada’s Leading Claims Administrator, Crawford Class Action Services, Debuts International Brand Identity
Garden City Group, LLC (GCG), a wholly-owned subsidiary of Crawford & Company® and a leading global provider of settlement administration solutions, is pleased to announce it has added Canada’s oldest and most trusted class action claims administrator – Crawford Class Action Services – to its portfolio. The integration brings together two reputable leaders with a combined half-century of expertise in government, legal, technology and operations and strengthens GCG’s capacity to provide premier administration services to clients across North America.