GCG SVP, Operations, Brian Burke, authored his fifth in a five-part series of articles for Contact Center Pipeline in 2017. This installment focuses on a collection of emerging trends that have the potential to significantly impact contact center operations, along with key considerations for evaluating their benefit and long-term viability.
Shandarese Garr, SVP of Communications at GCG, has been recognized by Profiles in Diversity Journal® as a 2018 Diversity Leader.
GCG President & CEO Kenneth Cutshaw authored his first article in a multi-article series for Lawyer Monthly in which he imparts advice on a variety of topics for law students and young practicing attorneys. His first installment provides key tips for law students and recent graduates to prepare for a lifetime of career growth, whether inside the courtroom or inside the boardroom. “Recent law school graduates should be open to – and seek out – continuing education in areas of study beyond the law,” says Cutshaw. “Taking advantage of these opportunities will afford numerous benefits, including setting you apart from your peers and securing your involvement in strategic decision-making functions within your current and future roles and fields of practice.”
The New York Law Journal named GCG the Best Claims Administrator in New York for 2017 and featured GCG among their Best of 2017 Hall of Fame in honor of our long-running placement among the top-ranked administrators.
GCG SVP, Operations, authored the fourth in his five-part series of articles for Contact Center Pipeline. His fourth instalment focuses on best practices for a systematic approach that incorporates high-impact training modules to create a learning experience that prepares contact center new-hires for success. “Make learning a part of the company’s DNA by affording employees new learning experiences and looking for opportunities to teach someone something new every day,” says Burke.
GCG Chief Information Officer, Janet Brown, and Senior Vice President, Angela Ferrante, are featured as 2017 Women Worth Watching in Profiles in Diversity Journal. Brown and Ferrante are among a distinguished and highly selective group of global female leaders who are changing our workplaces and our world with their commitment to drive our culture of excellence through business strategy, cutting-edge technology, and operational efficiency.
GCG SVP, Operations, Brian Burke, authored his third in a five-part series of articles for Contact Center Pipeline. This installment focuses on best practices for preparing contact center operations to respond quickly when business and client needs change.
GCG Announces Integration with Canada’s Leading Claims Administrator, Crawford Class Action Services, Debuts International Brand Identity
Garden City Group, LLC (GCG), a wholly-owned subsidiary of Crawford & Company® and a leading global provider of settlement administration solutions, is pleased to announce it has added Canada’s oldest and most trusted class action claims administrator – Crawford Class Action Services – to its portfolio. The integration brings together two reputable leaders with a combined half-century of expertise in government, legal, technology and operations and strengthens GCG’s capacity to provide premier administration services to clients across North America.
GCG SVP, Operations, Brian Burke, authored the second article in a five-part series for Contact Center Pipeline. His second installment focuses on best practices for setting goals and rewarding employees.
Garden City Group, LLC℠ (GCG®) Appoints Niki Mendoza to Vice President of Client Strategy and Development
NEW YORK (MAY 30, 2017) – Garden City Group, LLC℠ (GCG®), a leading provider of legal administration solutions, today announced that class action attorney Niki Mendoza has joined its team as vice president, client strategy and development. Mendoza, a recognized expert in class action law, brings more than 20 years’ litigation experience to GCG’s development team.