I would like to take a moment to give feedback on GCG’s new ICE e-filing system. I find it is very user friendly. The Excel spreadsheet formatting is perfect also, I think that overall it is so much easier for me as a user to submit documents and keep track of claims processing. Thank you very much for being the first Claims Administrator providing us with an opportunity to make our job easier!
“My firm’s experience with GCG has been consistently positive. When GCG administers a class action settlement, I can count on them performing in a timely, cost-effective, and professional manner.”
“I really appreciate the help and advice that all of you have provided to us over the last several months…having the support of such a knowledgeable team has made things a lot easier for me.”
“The Court finds GCG to be well-qualified to act as solicitation agent and claims agent.”
“Garden City is one of the leading claims administrators in the industry . . . [i]f not the leading.”
“I am satisfied that the solicitation procedures have been very carefully followed and certainly the affidavit makes that clear and the painstaking manner in which those responsibilities were carried out is impressive.”
“The Settlement Administrator has performed admirably thus far; there is no reason to expect anything less in the future.”
“GCG is regarded by most counsel experienced in class action litigation as setting the platinum standard for settlement administration. It was named the best Claims Administrator by the New York Law Journal in 2010 and has routinely been approved by courts around the country to act in this capacity.”
“I have worked with numerous settlement administrators but have found none that deliver the level of service, quality, responsiveness, and value of Garden City Group. On every project GCG has been at or under budget, delivered outstanding quality at very competitive pricing, and has exceeded my expectations for customer service. In my view GCG is simply the best in the industry.”
“The Garden City Group has operated as a near seamless extension of our team, greatly enhancing our ability to communicate, document, process and verify a multitude of documents for a $400 million settlement. It is expert at performing complicated tasks efficiently and has made valuable suggestions that has enabled process-improvements at our company.”
“It’s been a complete delight to work with the professionals at GCG. Their responsiveness is unparalleled. They communicate well, both with the client and each other. And their proven expertise and willingness to assist at any hour are welcome value-adds indeed.”
“We are one of the largest filing agents in the world and have filed hundreds of thousands of claims on behalf of more than 300 institutional clients. We consistently find GCG’s seamless transfer of data through their ICE filing system, their extensive knowledge, professionalism and customer service extremely helpful, when having to process many and complex claims in a timely fashion. We and our clients put very high emphasis on data security and handling and believe GCG’s systems live up to the standards of any major financial institution. We believe that GCG sets the standard for settlement administration and is a leader in the business.”
“Congratulations on GCG’s recent recognition by the New York Law Journal as best claims administrator! I echo their sentiments.”
“GCG was a trusted partner throughout the process of administering a chapter 11 case for one of our debtor clients that presented unique challenges, particularly with respect to the safeguarding of confidential information. GCG was proactive in anticipating our needs and crafting practical solutions, often thinking two steps ahead and alerting us to potential pitfalls. Knowing that GCG had our backs on case administration freed up the legal team to focus on the substantial legal issues presented by the case.”
“The individuals at GCG (all of them) proved to be caring experts at what they do. Claimants were not viewed as mere files or numbers to be processed. On innumerable occasions GCG spoke to interested third parties such as bank loan officers to delay home foreclosures or to creditors to postpone other proceedings, advising them that a distribution from Engle Trust Fund would be forthcoming.”
“The outstanding organizational and administrative skills of GCG and their dedicated services, enabled tens of thousands of Smokers’ submissions, many quite bulky, to be reviewed and analyzed quickly and efficiently. Approximately 1.5 million pages of documents were reviewed and analyzed expeditiously, including many hand-written letters. GCG representatives spoke to thousands of Florida Smokers and survivors through the toll-free lines established. “
“CACM and its clients greatly appreciate the enhanced security that GCG ICE offers. I wish that all other claims administrators would provide this level of security in the transfer of data. Data security is always a top priority for CACM and our clients. I have always found GCG to be the most professional and responsive of all the claims administrators that we deal with. Your new electronic filing system further separates you from the pack.”
“I have worked with the Chapter 11 Business Reorganization group at GCG since its inception and highly recommend them. The individuals I have worked with are a very talented group of people who have significant, relevant prior experience and are committed to doing excellent work and providing the highest level of client service. They also enjoy the distinction of working within an organization that has been a significant player in the class action and legal noticing fields, an expertise that has come in handy in some of our Chapter 11 cases.”
“For the past six years I have had the pleasure of working very closely with GCG on a large complex distribution and I have found that they have performed in a stellar fashion at every turn. They are rigorous, professional and easy to work with. On numerous occasions they have helped us sort through complex situations and their advice has always proven helpful. I could not recommend them more highly.”
“With only seven months to effectuate the restructuring of R.H. Donnelley Corporation, a sophisticated company with a complex capital structure and several groups of constituents, the GCG team in Chicago, Ohio and New York were able to help my firm and our client run a marathon at a sprint pace to successfully reach the finish line. GCG was able to respond to special requests with little warning and provided valuable support and knowledge to our team.”
“As I stated at the Fall meeting, GCG’s assistance was invaluable and very much appreciated. I have repeated that fact to others in my firm and beyond. I will always be thankful for your efforts in making my job easier.”
“We worked with GCG on a very complex international antitrust class action settlement. Their performance across the board was exceptional. Among other things, GCG successfully designed and implemented one of the largest international multilingual notice campaigns ever undertaken. GCG’s highly experienced and professional staff helped us guide our client through this process and did so within budget every step of the way. Just as valuable as their technical expertise was their focus on client service and the cooperative attitude with which they undertook this extraordinarily challenging project. Working with them was truly a pleasure.”
“I have used GCG for several class action administrations and have always been impressed with their attention to detail, responsiveness and professionalism. In my experience, GCG has performed exceptionally well. I look forward to collaborating with the GCG Class Action team on future engagements.”
“Bernstein Litowitz Berger & Grossmann has used GCG as a claims administrator since its founding because of its dedication, responsiveness and highest quality of work. Because of its excellent work, GCG has administered many of our most significant cases, including our largest, the $6.15 billion WorldCom settlement.”
“My experiences with GCG have all been excellent. GCG administered the settlement of a major antitrust class action matter for my firm with stellar results. I have also had experience with them during the pre-settlement stage of a class action and have found their experience and guidance at that phase to be invaluable. Not only would I hire them again but I would strongly recommend consulting them at the earliest phase of a likely class action settlement as they can help the parties navigate complex issues. They are also a pleasure to work with.”
“I have worked with the GCG on many occasions. Their work is beyond reproach. They are true professionals and their customer service is absolutely refreshing. They have answered my questions during many late night hours. I wholeheartedly recommend them.”
“When it was time to select a bankruptcy claims, noticing, and balloting agent for the Boston Generating chapter 11 case, GCG was our immediate choice based on their industry reputation and the expertise of their team. In hindsight, I am even more convinced that our choice was the correct one. Throughout the course of the Boston Generating case, the GCG team responded promptly to our inquiries, took initiative in terms of increasing efficiencies and – most importantly – they listened to and addressed our thoughts and concerns both large and small. The GCG team was exceptional in handling all aspects of this complex chapter 11 case.”
“We at Barroway Topaz have utilized the services of GCG as a claims administrator for many years and have always been impressed with their thoroughness, their attention to detail and their great experience in securities class action claims administrations. What is truly remarkable in times like these is that the same level of dedicated customer service, personal contact and follow up is provided, no matter the size of the settlement. GCG excels in a truly specialized industry.”
“GCG’s performance in connection with the Accuride solicitation was outstanding. GCG’s attention to detail, professionalism and well-designed procedures were all critical to thwarting a challenge to the Plan. And GCG’s testimony at the hearing demonstrated an expert’s grasp of the subject matter, especially regarding solicitation of holders of publicly traded securities. I would not hesitate to hire them again and highly recommend them.”
“GCG handles bankruptcy matters with the utmost professionalism. Its exceptional performance and service have been greatly appreciated.”
“GCG’s work administering the $1.1 billion Royal Ahold Securities Settlement was exceptional. They demonstrated real expertise in navigating the issues unique to foreign securities settlements and did so under extreme time pressure. GCG’s reputation as a premiere administration firm is well-deserved. I would use them again without question.”
“Independent Accounting Firm Eisner LLP found GCG’s claim processing to be 99.97% accurate in connection with the Landmark $6.15 billion WorldCom settlement stating, among other things: Eisner applied the detailed calculation procedures to approximately 1,500 individual transactions in the Top Twenty Claims and our calculation of Recognized Loss Amounts for these claims agreed to the Recognized Loss Amounts calculated by the Claims Administrator without exception.”
